IL NOSTRO LOCALE
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A space ready to welcome you for your lunch break, musical dinners or romantic evenings.
3204166583
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encantofoodandwinexperience@gmail.com
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Terms and Conditions
Conditions of purchase
The following general conditions of sale (hereinafter, “General Conditions”) govern
the remote purchase of products, available via the internet, from
website www.encantofoodandwinexperience.com (hereinafter, the “Site”) according to Legislative Decree 206/2005 and
subsequent amendments and additions (hereinafter, “Consumer Code”).
The owner and seller of the site is: Family in Music Vacation Experience by Raffaele Pio lo
Russo, with registered office in via Chirurgo Dell'Eba 89, Vieste (FG) VAT number: 12132760013 and
email: encantofoodandwinexperience@gmail.com (now Encanto)
The consumer when accessing the site to make purchases (hereinafter Customer) is required
when sending the order to carefully and meticulously read these Conditions
general information, which you will find available on the site at any time.
Any contract concluded with Encanto, through the site, is governed by these Conditions
General. The language made available to conclude the contract is Italian or English.
The products on sale on the site (hereinafter Product or Products) are shown on dedicated pages, in
which shows their characteristics and prices. The visual representation of the products,
normally corresponds to the photographic image, which has the sole purpose of presenting them to
sale and may not be perfectly representative and may differ in color and
size from the actual product.
In case of discrepancy between photographic image and technical data sheet, the data sheet shall prevail
technique. Prices are expressed in euros.
To purchase the product, the Customer must send the electronic purchase form
following the site instructions; add the products to the cart, view them and
confirm these general conditions and privacy policy; enter the data
shipments; choose the payment method and confirm the order.
The order confirmation has the value of a contractual proposal and the customer acknowledges and declares the
having read and fully accepted the General Conditions in all their parts, of
privacy policy and any other information provided when ordering from the Site.
The contract is concluded upon acceptance of the order by Encanto, which
will be communicated via order confirmation by e-mail.
The overall objective of the order confirmation email is to provide the list of
products purchased, order number, shipping costs and all other order information
Customer.
If the Customer finds errors and imperfections, he has 6 hours, through the appropriate channels
and identifiable on the site (email and telephone), to communicate it to Encanto. After 6 hours
the order will be processed and shipped.
Once the order has been received, Encanto will check the availability of the products ordered, in the case one or
the more products are unavailable, customer service will send communication via e-mail to
customer, who has 6 hours to confirm or cancel the order. In the case of confirmation of
order by the Customer, despite the products not being available, the amount corresponding to
the latter will be refunded via Paypal (the only refund method). Encanto informs
that the refund takes place only on your PayPal balance/account. After 6 hours
communication by Encanto of products not available to the Customer, and the latter
has not given confirmation or cancellation, Encanto will consider the order accepted by the party
of the Customer regarding the available products, which will be shipped on time
expected. The refund of the amount equal to the cost of the unavailable products will be made
via Paypal (see above).
Shipping prices are calculated directly during the order phase, on unquestionable criteria
established by Encanto, which are made known, accepted and confirmed during the order and purchase phase
by the customer; as well as disclosed in the order confirmation email.
As things stand, payment is made via PayPal, Satispay and any other card
credit/debit. Once the order has been confirmed, the Customer will be redirected to the Paypal website
on the platform where you enter your credit/debit card details.
Orders processed are accompanied by a receipt. If you want an invoice, it is
It is necessary to contact Encanto immediately, upon confirmation of the order from
part of the Customer. The Customer, holder of VAT number, must communicate all data via e-mail to
which invoice will be sent. The Customer is responsible in this case for the correctness of the
data sent via email.
To purchase products wholesale or from retailers it is necessary to contact directly
the administration at the email: encantofoodandwinexperience@gmail.com
The Products will be delivered to the address indicated by the Customer when ordering
via express courier (now Courier) from Monday to Friday excluding holidays
national holidays and holidays. The courier will make two delivery attempts to the indicated address. After
two attempts the package an